Name Change FAQs

Have a question about our new name? We have the answer. If you don't find the answer here, simply email us* or call toll free (888) 342-8766 or (505) 342-8888.

For years, our members have called us, “The Eagle.” We love our members and we love their ideas, so we decided to make the name official by combining “Eagle” with “U.S.” Our new name is a natural and meaningful transition from our old name. U.S. Eagle, symbolizes our rich heritage, the aspirations of our members, and the high level of service that is the same for all, regardless of the number of zeros in an account. At U.S. Eagle, every member is celebrated as an essential part of the whole. We are U.S. Eagle, Where Everyone Belongs.

Was the credit union sold or merged into another financial institution?


Is anything else changing at the credit union?


Are my deposits still federally insured?


Is there anything that I need to do because of the name change?


Will this change affect how you report my loan(s) on my credit report?


Will I keep my member number(s)?


Will the credit union’s routing number change?


Can I continue to use my Debit/ATM or Credit Card?


Do my direct deposit or automatic payments remain the same?


Can I continue to use my current checks?


What if I want new checks now?


Will checks made out to U.S. New Mexico Federal Credit Union be accepted?


Will credit union contact information remain the same?


Will email information change?


Will my User Name and Password still work for CU Online?


Will the Eagle Mobile App change? Will I have to download a new app?


Can I still use Shared Branch facilities?


When making a loan payment, to whom should the check be made out?


How was the new name selected?

 

Q. Was the credit union sold or merged into another financial institution?

A. No. We remain led by the same elected volunteer Board of Directors, operated by the same management team, and with the same great owners — YOU. You will still see the same friendly faces in our branches, hear the same voices on the phone, and enjoy the same high level of service you have come to expect from the credit union.

RETURN TO TOP

 

Q. Is anything else changing at the credit union?

A. Everything you love about the credit union will be staying the same. As we complete this name change, you will see some attractive updates such as new signs at our branches, an easy to navigate website at useaglefcu.org, a new look for our Eagle Mobile App, and cosmetic changes to our online banking site.

RETURN TO TOP

 

Q. Are my deposits still federally insured?

A. Yes! Your accounts are still insured by the full faith and credit of the U.S. Government through the NCUA — National Credit Union Association. As always, each individual account at the credit union is insured up to $250,000.

RETURN TO TOP

 

Q. Is there anything that I need to do because of the name change?

A. No. Your member number and account number(s) will remain the same, as will all of your products and services. You may want to update your online bookmark for the credit union’s website to useaglefcu.org, although the old credit union web address will take you to our new website as well.

RETURN TO TOP

 

Q. Will this change affect how you report my loan(s) on my credit report?

A. We have notified all credit reporting agencies about our name change. Therefore, your loan(s) with us will not appear twice on your credit report. They will simply appear under U.S. Eagle Federal Credit Union.

If you are delinquent on a loan, a hold may be placed on your account in the amount of the delinquency, and this amount may not be reflected in the Available Balance.
When a purchase is made with your Visa Check Card, the amount of the purchase is immediately deducted from your Available Balance. The amount of purchase is not deducted from your Account Balance until the merchant has processed the purchase and sent it to us. When a purchase is made with your Visa Check Card using Debit rather than Credit, some merchants, (in particular gasoline station merchants), will pre-authorize your account for an amount of $35 to $75. Frequently the pre-authorization will be reflected in your account available balance. This is in addition to the amount actually purchased. If you choose Credit, the pre-authorization hold is only $1. Choose Credit! *Special circumstances could require a longer hold.

RETURN TO TOP

 

Q. Will I keep my member number(s)?

A. Yes. Your member number(s) and account number(s) will remain the same. There will be no changes to any existing accounts.

RETURN TO TOP

 

Q. Will the credit union’s routing number change?

A. No. Our Routing and Transit number will remain the same.

RETURN TO TOP

 

Q. Can I continue to use my Debit/ATM or Credit Card?

A. Yes. Your current card will continue to work, and you do not need to order replacements. In the future you will receive a new replacement card with our new name and logo.

RETURN TO TOP

 

Q. Do my direct deposit or automatic payments remain the same?

A. All direct deposits, payroll deductions, automatic drafts and other ACH services are transmitted using the Credit Union’s Routing and Transit number and your account number. Since these numbers have not changed, your payments will process without any change on your part.

RETURN TO TOP

 

Q. Can I continue to use my current checks?

A. Yes. You can continue to use your current checks. When you reorder, your new checks will include the U.S. Eagle logo.

RETURN TO TOP

 

Q. What if I want new checks now?

A. You can order new checks with the U.S. Eagle logo now if you prefer. Normal costs apply.

RETURN TO TOP

 

Q. Will checks made out to U.S. New Mexico Federal Credit Union be accepted?

A. Yes. Since our routing number is not changing, any payments via check, online deposit, or other means, made out to U.S. New Mexico Federal Credit Union will continue to be accepted. We encourage you to change the name on any payments to U.S. Eagle Federal Credit Union.

RETURN TO TOP

 

Q. Will credit union contact information remain the same?

A. Yes. Our branch addresses, phone numbers, and fax numbers will remain the same.

RETURN TO TOP

 

Q. Will email information change?

A. Yes. Our email addresses have changed to include the new URL useaglefcu.org (i.e., memberservice@useaglefcu.org, info@useaglefcu.org, etc.). Emails sent to the old URL (i.e., memberservice@usnmfcu.org, info@usnmfcu.org, etc.) will be automatically forwarded to their new addresses.

RETURN TO TOP

 

Q. Will my User Name and Password still work for CU Online?

A. Yes. Your current User Name and Password for online access to your accounts will stay the same. You will see changes to the site to include the new name and logo.

RETURN TO TOP

 

Q. Will the Eagle Mobile App change? Will I have to download a new app?

A. The Eagle Mobile App will continue to operate as normal. If you have your device set for automatic updates, you will see the new logo and name the next time you log in. If your device is set for manual updates, you can download the updates at your convenience.

RETURN TO TOP

 

Q. Can I still use Shared Branch facilities?

A. Yes. Because our routing number and your account number(s) remain the same, there will be no interruption to services offered via Shared Branching. You will need to identify yourself as a member of U.S. Eagle Federal Credit Union. Since some Shared Branching outlets may be slow to update their databases, they may still find us under “U.S. New Mexico Federal Credit Union” until they update their systems.

RETURN TO TOP

 

Q. When making a loan payment, to whom should the check be made out?

A. You should write your loan payment checks to U.S. Eagle Federal Credit Union. Checks made to U.S. New Mexico Federal Credit Union will continue to be honored during the transition.

RETURN TO TOP

 

Q. How was the new name selected?

A. After several years of considering our old name and carefully listening to many credit union members referring to this credit union as “The Eagle,” this new name stood out as a logical and meaningful evolution that combines the rich history of our credit union with the highest aspirations of our members. Your elected Board of Directors and the credit union management team then obtained trademark protection of “U.S. Eagle Federal Credit Union” and cleared the new name with the National Credit Union Administration. We thank our members for the inspiration that has resulted in our new name.

RETURN TO TOP

 

*This link allows you to send UNSECURE email to Credit Union Member Service Representatives. Due to the nature of the Internet, there is a possibility that unsecure (unencrypted) email could be intercepted and read by third parties. For this reason we ask that you DO NOT send any confidential information, such as account numbers, through this email link.

U.S. Eagle FCU assumes no responsibility for interception of confidential information you send in an unsecure (unencrypted) email message. We will not send confidential information to you through unsecure email.